Taipei Songshan Airport (TSA) has selected SITA to lead its next-generation shared check-in counter project by deploying a full suite of self-service and biometric-powered technology. SITA’s Flex platform and Smart Path check-in kiosks will be available to all airlines operating from TSA’s international terminal thanks to a common use self-service model. Flex allows passengers to check in to their flight using their mobile phone. Biometric-powered SITA Smart Path kiosks allow passengers to link their ID to their facial biometric to secure their boarding passes.
TSA will also add SITA Self Bag Drop. Complementing these systems will be SITA Maestro Departure Control System (DCS), which automates airline check-in and boarding operations and ensures full continuity in the event of any unforeseen network disruptions. Airline and airport teams also gain new operational insights thanks to data analytics and real-time information sharing, further boosting agility to respond to passenger needs.
Sumesh Patel, President for Asia Pacific at SITA, commented: “Emerging from the COVID-19 pandemic, the Asia Pacific region has seen a hugely invigorating domestic travel boom. This year passenger numbers in the region are expected to grow by 7.9%, the highest rate globally. How do airports cope with such a significant increase without the ability to expand physically? The solution lies in smart tech that helps them move passengers through the terminal with unprecedented speed and efficiency. That’s exactly what we’re delivering at TSA. All our solutions boast modular, flexible design, meaning our technology will grow with TSA and its airlines, constantly adapting to passenger requirements and ensuring the airport has the tools to support anything the future holds.”
The rollout of all SITA technologies is expected to be completed by the end of 2025. All systems adhere to the latest international standards, ensuring compatibility and integration with existing airline systems.
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