Malaysia Aviation Group renews IATA safety audit

Malaysia Aviation Group (MAG) said Malaysia Airlines has successfully renewed its International Air Transport Association (IATA) Operational Safety Audit (IOSA) registration, extending its certification through to July 2028. The airline was also recently awarded the Seven Star PLUS safety rating by AirlineRatings.com, following an independent assessment of its onboard standards and operational practices. Meanwhile, sister airline Firefly maintains its Seven-Star Safety Rating and IOSA registration, with the latter valid through February 2028. MAG said “this focus is complemented by strong operational performance across the group’s airline portfolio. In 1H 2026, Malaysia Airlines achieved an average On-Time Performance (OTP) of 90.8%, consistently exceeding its operational targets and peaking at 93.8% in April.  Concurrently, Firefly recorded a five-year high On-Time Performance (OTP) average of 92.5% in 1H 2026, peaking at 94.2% in March. The improvement in schedule reliability also contributed to a nearly 50% year-on-year reduction in flight delay-related feedback”. Bryan Foong, Chief Executive Officer of Airline Business from MAG, said, “Across MAG, safety underpins every aspect of our operations and remains a shared responsibility embraced by every employee across our organisation. The latest safety accreditations, together with Firefly’s record operational performance, reflect the collective efforts of our people. These achievements reinforce our ongoing focus on maintaining high standards and delivering safe, reliable and consistent travel experiences for our customers across our network.” The positive momentum is also reflected in Firefly’s customer experience indicators. Its Net Promoter Score (NPS) – which measures passenger willingness to recommend the airline – recorded a 72-point rebound from -39 in August 2024 to +33 in March 2026 (averaging +12 in 1H 2026), while its Customer Satisfaction Index reached an all-time high average of 81% year-to-date. Complementing these operational achievements, Malaysia Airlines continues to earn recognition across key markets through a range of industry and consumer awards. The carrier was named an APEX Four-Star Major Airline and ranked among Airline Ratings’ Top 20 World’s Best Full-Service Airlines for 2026. Malaysia Airlines recently secured its fourth consecutive major brand award in South Korea, securing the Grand Prize in the Airline Category at the 2026 Korea Consumer Awards organised by Dong-A Ilbo. The award, determined through consumer research and expert evaluation based on trust, differentiation, and customer-centric management, highlights sustained brand credibility internationally. For Editorial Inquiries Contact: Editor Matt Driskill at [email protected] For Advertising Inquiries Contact: Head of Sales Sally Passey at [email protected]