Plaza Premium signs with IBCCES for training

Hong Kong’s Plaza Premium Group (PPG) and the International Board of Credentialing and Continuing Education Standards (IBCCES) announced a strategic partnership aimed at elevating accessibility and services for airport passengers with mobility challenges and disabilities worldwide. Deputy CEO of Plaza Premium Group, Bora Isbulan (left) and Myron Pincomb, CEO & Board Chairman of International Board of Credentialing and Continuing Education Standards. (PHOTO: Plaza Premium Group) As part of the partnership, over 3,000 frontline staff of PPG will undergo IBCCES training and certification.  This training will enable staff to better understand and support airport passengers with hidden disabilities. Training will begin with lounge leaders in key locations, including Hong Kong, Canada, Malaysia, United Kingdom, and Italy, through classroom sessions, furthermore, lounge managers and supervisors will be trained and certified to identify and appropriately assist individuals with hidden disabilities. Following this, a global rollout will extend the training across all Plaza Premium Group lounges to ensure consistent, high-quality support for all passengers with diverse accessibility needs, reinforcing PPG’s commitment to accessibility. Additionally, IBCCES will feature up to 200 of PPG’s business units, including lounges, hotels, dining outlets, and airport passenger services, on its global app. The IBCCES Accessibility App features a variety of tools and resources that are used by millions of members who have accessibility challenges and/or hidden disabilities, as well as their families and caregivers. IBCCES will also conduct on-site audits at selected lounges to assess and guide improvements in accessibility standards, helping us create more inclusive environments suitable for passengers with mobility challenges and/or hidden disabilities. Under this partnership, PPG will introduce its airport, airline and other aviation partners to IBCCES, enabling IBCCES to leverage PPG’s relationships to gain access to airports and airlines worldwide. Bora Isbulan, Deputy CEO of Plaza Premium Group, said, “We are excited to partner with IBCCES to further our ESG and social impact commitment in providing inclusive and exceptional hospitality experiences. This collaboration aligns with our efforts to ensure that all travellers feel welcome and supported throughout their journey, making travel better for all.” “Our mission is to ensure accessibility is woven into every step of the travel journey—not treated as an afterthought,” said Myron Pincomb, CEO & Board Chairman of IBCCES. “Partnering with a global leader like Plaza Premium Group allows us to accelerate that mission and drive cultural change within the travel industry on a global scale. This is about creating real, sustainable impact for millions of travellers around the world.” This partnership marks a significant step forward in elevating airport hospitality and meeting the growing demand for inclusive services in the aviation sector, reflecting both organisations’ dedication to inclusivity and customer satisfaction. For Editorial Inquiries Contact: Editor Matt Driskill at [email protected] For Advertising Inquiries Contact: Head of Sales Kay Rolland at [email protected]