Collinson International partners with Cathay Life on flight disruption service

Priority Pass owner Collinson International announced a strategic partnership with insurance provider Cathay Life. Through SmartDelay, a flight disruption solution available through Collinson International, eligible customers in Taiwan will receive complimentary access to a global network of over 1,800 airport lounges and travel experiences in the event of flight delays or cancellations. Under the partnership, Cathay Life policyholders in Taiwan who purchase overseas travel insurance online with premiums of NT$1,000 or more can enjoy the SmartDelay benefit for up to two flights on a round trip. Eligible policyholders will be provided with an activation code, which they can use to pre-register their flights at least 24 hours before the scheduled departure time. No additional enrolment or claim forms are required. For flight cancellations or delays by over 60 minutes, eligible policyholders will immediately receive a digital access voucher to access an airport lounge or travel experience (including spa, sleep pods, dining). Each digital voucher is valid for a single use within three months, allowing customers to redeem the benefit on a future journey. It also provides access for up to three companions to participating airport lounges or travel experiences. This collaboration comes at a time when flight disruptions are increasingly prevalent as travel continues to experience strong growth. Recent flight disruption statistics revealed that close to 40,000 travellers in Taiwan were affected by flight cancellations or delays exceeding one hour during the first half of 2026, with nearly 60% experiencing delays between one and two hours.  With many travellers remaining at the airport during these disruptions, access to airport lounges and other premium services has become increasingly valuable. “As global airspace constraints and rising passenger volumes continue to put pressure on the aviation sector, travellers are placing greater value on solutions that support them through moments of disruption,” said Ian Lee, Managing Director for North Asia at Collinson International. “Through our partnership with Cathay Life, we are delighted to offer SmartDelay to their eligible policyholders, providing greater peace of mind in the event of a flight delay or cancellation.” “Our priority is to equip policyholders with comprehensive, modern protection that goes beyond traditional insurance coverage,” said Lin Chao-ting , President at Cathay Life. “Given the current complexities facing global air travel, we recognise that flight disruptions have become a growing source of uncertainty for travellers. Through our collaboration with Collinson International, our customers can access a robust portfolio of airport lounges and travel experiences worldwide. This enables us to deliver comfort, convenience and reassurance when it matters most.” For Editorial Inquiries Contact: Editor Matt Driskill at [email protected] For Advertising Inquiries Contact: Head of Sales Sally Passey at [email protected]