Air India Express wins Skytrax 4-star rating

Air India Express has earned a 4‑Star World Airline Rating from Skytrax following its first‑ever comprehensive audit. Skytrax’s World Airline Star Rating is a well-established global quality evaluation system for the aviation industry and a mark of quality achievement. The ratings are awarded following an independent, in‑depth evaluation of airline standards across the onboard and airport environments, using a unified and consistent global assessment framework. The 4‑Star rating represents the highest attainable recognition for a value carrier and places Air India Express among a small group of airlines across India and West Asia to hold this distinction, positioning it just one step away from Skytrax’s global top 10 elite 5‑Star airlines. Nipun Aggarwal, Chairman, Air India Express, said, “Earning a 4‑Star Skytrax world airline rating in our very first audit is a meaningful validation of the transformation of our guest experience and the tremendous work our teams have delivered. In a short period, we have built scale with discipline, modernised our fleet, strengthened service delivery and clearly defined Air India Express as a value carrier in a class of its own. The guest advocacy, NPS and social media sentiment reassures us that our enhanced product and service proposition resonates with the aspirations of a new India that values choice, comfort and reliability. While this recognition is inspiring, the 4‑Star rating is not a destination, but a strong foundation as we continue to raise the bar for industry standards and deliver consistent, high‑quality experiences.” According to Skytrax, the 4‑Star rating reflects airlines that deliver a good overall quality performance, supported by strong product standards and effective staff service delivery. In the case of Air India Express, Skytrax highlights positive alignment of the airline’s onboard product with customer expectations, supported by consistent processes, good airport services, and a cabin service style that is professional, efficient and well managed. For Editorial Inquiries Contact: Editor Matt Driskill at [email protected] For Advertising Inquiries Contact: Head of Sales Sally Passey at [email protected]