35 airports in APAC/MidEast win 68 ASQ awards

Airports in Asia-Pacific and the Middle East regions are setting new benchmarks in passenger experience. Thirty-five airports out of a total 95 airports globally were recognised in the prestigious 2024 Airport Service Quality (ASQ) Awards by Airports Council International (ACI). Collectively, airports in the region won 68 awards, across categories. The awards highlight the region’s commitment to delivering world-class airport experiences amid rapid passenger growth. The ASQ Awards, announced in partnership with the leading travel technology company, Amadeus, stands out as the preeminent airport customer experience measurement and benchmarking programme globally. The ASQ Awards are based on the aviation industry’s most comprehensive and trusted global measurement program for airport experience. This unique program gathers real-time feedback from travelers through live surveys at airports worldwide. Its rigorous methodology ensures accurate representation of a diverse range of passenger experiences, making it the only survey that enables fair airport comparisons. This year, 10 airports from Indonesia won awards across categories, while eight airports China and seven from India were recognised for service excellence. Other awards were assigned to airports in South Korea, Singapore, Malaysia and the Philippines, In the Middle East, six airports were recognised, including two from Oman and one from KSA, Jordan, Bahrain and Abu Dhabi. Stefano Baronci, Director General, ACI Asia-Pacific & Middle East, said: “As air traffic in Asia-Pacific and Middle East combined is expected to triple from 3.9 billion to almost 11 billion passengers over the next two decades, ensuring a seamless and enjoyable journey is paramount. The fact that 36% of the total awards have been assigned to airports on our Region is testament that airports in Asia-Pacific and Middle East are turning challenges into opportunities by embracing digital transformation, investing in infrastructure, and prioritising service excellence. Congratulations to all the winning airports.” Winning Airports (Asia-Pacific) Awards Zhangjiakou Airport (ZQZ) Best Airport under 2 Million Passengers in Asia-Pacific Pattimura International Airport (AMQ) Best Airport under 2 Million Passengers in Asia-Pacific Kannur International Airport (CNN) Best Airport under 2 Million Passengers in Asia-Pacific S M Badaruddin II Airport (PLM) Best Airport of 2 to 5 Million Passengers in Asia-Pacific Airport with the Most Dedicated Staff in Asia-Pacific Most Enjoyable Airport in Asia-Pacific Supadio Airport (PNK) Best Airport of 2 to 5 Million Passengers in Asia-Pacific Achmad Yani International Airport (SRG) Best Airport of 2 to 5 Million Passengers in Asia-Pacific *DG Roll of Execellence Yogyakarta International Airport (YIA) Best Airport of 2 to 5 Million Passengers in Asia-Pacific Langkawi International Airport (LGK) Best Airport of 2 to 5 Million Passengers in Asia-Pacific Chandigarh Airport (IXC) Best Airport of 2 to 5 Million Passengers in Asia-Pacific Balikpapan Airport SAMS Sepinggan (BPN) Best Airport of 5 to 15 Million Passengers in Asia-Pacific Airport with the Most Dedicated Staff in Asia-Pacific Easiest Airport Journey in Asia-Pacific Most Enjoyable Airport in Asia-Pacific Cleanest Airport in Asia-Pacific Cebu International Airport (CEB) Best Airport of 5 to 15 Million Passengers in Asia-Pacific Zhengding International Airport (SJW) Best Airport of 5 to 15 Million Passengers in Asia-Pacific Easiest Airport Journey in Asia-Pacific Cleanest Airport in Asia-Pacific*DG Roll of Execellence Surabaya Airport Juanda (SUB) Best Airport of 5 to 15 Million Passengers in Asia-Pacific Easiest Airport Journey in Asia-Pacific Most Enjoyable Airport in Asia-Pacific Cleanest Airport in Asia-Pacific *DG Roll of Execellence Makassar Airport Sultan Hasanuddin (UPG) Best Airport of 5 to 15 Million Passengers in Asia-Pacific Airport with the Most Dedicated Staff in Asia-Pacific Easiest Airport Journey in Asia-Pacific Most Enjoyable Airport in Asia-Pacific Cleanest Airport in Asia-Pacific Haikou Meilan International Airport (HAK) Best Airport of 15 to 25 Million Passengers in Asia-Pacific Rajiv Gandhi International Airport (HYD) Best Airport of 15 to 25 Million Passengers in Asia-Pacific Bali Airport I Gusti Ngurah Rai (DPS) Best Airport of 15 to 25 Million Passengers in Asia-Pacific Beijing Daxing International Airport (PKX) Best Airport of 25 to 40 Million Passengers in Asia-Pacific Airport with the Most Dedicated Staff in Asia-Pacific Easiest Airport Journey in Asia-Pacific Most Enjoyable Airport in Asia-Pacific Cleanest Airport in Asia-Pacific *DG Roll of Execellence Qingdao International Airport (TAO) Best Airport of 25 to 40 Million Passengers in Asia-Pacific Chhatrapati Shivaji Maharaj International Airport (BOM) Best Airport over 40 Million Passengers in Asia-Pacific Baiyun International Airport (CAN) Best Airport over 40 Million Passengers in Asia-Pacific Cleanest Airport in Asia-Pacific Soekarno-Hatta International Airport (CGK) Best Airport over 40 Million Passengers in Asia-Pacific Indira Gandhi International Airport (DEL) Best Airport over 40 Million Passengers in Asia-Pacific Incheon International Airport (ICN) Best Airport over 40 Million Passengers in Asia-Pacific Pudong International Airport (PVG) Best Airport over 40 Million Passengers in Asia-Pacific Changi Airport (SIN) Best Airport over 40 Million Passengers in Asia-Pacific Airport with the Most Dedicated Staff in Asia-Pacific Easiest Airport Journey in Asia-Pacific Most Enjoyable Airport in Asia-Pacific Cleanest Airport in Asia-Pacific Bao’an International Airport (SZX) Best Airport over 40 Million Passengers in Asia-Pacific Airport with the Most Dedicated Staff in Asia-Pacific Cleanest Airport in Asia-Pacific Kempegowda International Airport (BLR) Best Airport at Arrivals Globally Mangaluru International Airport (IXE) Best Airport at Arrivals Globally Winning Airports (Middle East) Awards Salalah Airport (SLL) Best Airport under 2 Million Passengers in the Middle East Airport with the Most Dedicated Staff in the Middle East Easiest Airport Journey in the Middle East Most Enjoyable Airport in the Middle East Cleanest Airport in the Middle East *DG Roll of Execellence Nejran International Airport (EAM) Best Airport under 2 Million Passengers in the Middle East Muscat International Airport (MCT) Best Airport of 5 to 15 Million Passengers in the Middle East Airport with the Most Dedicated Staff in the Middle East Easiest Airport Journey in the Middle East Cleanest Airport in the Middle East Queen Alia International Airport (AMM) Most Enjoyable Airport in the Middle East Bahrain International Airport (BAH) Best Airport at Arrivals Globally Zayed International Airport – Terminal A (AUH) Best Airport at Arrivals Globally For Editorial Inquiries Contact: Editor Matt Driskill at [email protected] For Advertising Inquiries Contact: Head of Sales Kay Rolland at [email protected]