FedEx enhances digital import tool across Asia Pacific

Federal Express has enhanced its FedEx Import Tool with the introduction of an integrated duty and tax payment function and expanded availability to nine Asia Pacific markets. The new enhancement now enables importers to complete key customs clearance steps in a single digital platform, from document submission and clearance processing to shipment status tracking and duty and tax payment, helping reduce delays and improve the overall import experience. FedEx Import Tool is now available to customers across nine APAC markets, including Australia, New Zealand, Japan, South Korea, the Philippines, Singapore, Indonesia, Malaysia, and Thailand. Key features include: Import clearance management on one online platform accessible anytime, anywhere for FedEx account holders and guest consignees. Real-time shipment and clearance status visibility to help businesses stay up to date on shipment progress and take prompt action when required. Proactive notifications via SMS, email, or social media to alert importers when action is required, helping keep shipments moving through the clearance process. Digital submission of customs documentation and information to streamline interactions and reduce manual paperwork. Integrated digital payment options for duties and taxes, allowing customers to conveniently make payments via credit card, e-wallet, or bank transfer without logging in. Download clearance documents on demand for easier record management and compliance support. “Businesses today are navigating an increasingly complex landscape of customs regulations, documentation requirements, and import procedures across markets,” said Salil Chari, president, Asia Pacific, FedEx. “As these requirements continue to evolve, customers need a simpler and more transparent way to manage import clearance. The enhanced FedEx Import Tool provides greater visibility and control throughout the import journey, helping businesses navigate cross-border trade with greater confidence.” Also, as part of ongoing digital enhancements, the capabilities include Customs AI, an AI-powered chatbot that guides customers in creating more accurate product descriptions, and Harmonized Tariff Schedule (HTS) Code Lookup, which leverages machine learning to help identify appropriate tariff classifications and reduce the risk of documentation errors that can delay shipments. Together, these innovations support FedEx commitment to making supply chains smarter and helping customers navigate an increasingly dynamic global trade environment. Delta Cargo expands digital booking capabilities through CargoWise (PHOTO: Delta Cargo) WiseTech Global announced that Delta Cargo has joined the CargoWise Carrier Connectivity Program. The data integration enables freight forwarders to efficiently plan, book, confirm, and manage shipments with Delta Cargo in real-time, directly from within CargoWise, the industry’s leading logistics execution platform. Delta Cargo is using the standardised real-time data exchange within CargoWise to drive operational efficiency and make it easier for its freight forwarder customers to access Delta Cargo’s schedules, rates, and capacity availability – and manage bookings – directly within the CargoWise platform. With North America representing almost a quarter of the world’s cargo industry by Cargo Tonnes-Kilometres (CTK), Delta Cargo’s continued investment in digital capabilities supports faster, more flexible service for its customers. The direct data connection enables freight forwarders working within CargoWise to act on Delta Cargo’s live capacity availability and rates in real-time as customer enquiries arrive. They can tailor bookings by commodity, configure routing options, and easily change bookings. Peter Penseel, President, Delta Cargo said: “Ensuring that Delta Cargo services are easily accessible wherever freight forwarders prefer to work is at the heart of our digital strategy. By connecting directly to CargoWise, we’re expanding the ways customers can access Delta Cargo services through the platforms they use every day, providing the real-time visibility and reliability our customers expect. This integration is a natural next step to making Delta Cargo easier to do business with and delivering a more seamless customer experience.” The CargoWise Carrier Connectivity Program connects freight forwarders with a growing global carrier ecosystem through a single platform integration. The program gives forwarders the live data they need to serve their customers with speed and confidence, while providing airlines a structured, scalable digital channel to reach the vast group of freight forwarders who use CargoWise, including 23 of the 25 largest global freight forwarders worldwide. For Editorial Inquiries Contact: Editor Matt Driskill at [email protected] For Advertising Inquiries Contact: Head of Sales Sally Passey at [email protected]