Wellington Airport in New Zealand’s capital city has moved to Amadeus’ Airport Cloud Use Service (ACUS), simplifying how agents access airline systems. Agents now offer a personalised service to passengers at check-in and boarding when flying on six airlines at Wellington including Qantas, Jetstar and Fiji Airways, simply by logging-on to ACUS to access any airline system they need. The service will be scaled-up to support all airlines as their operations continue to resume following the lifting of travel restrictions.
“With Amadeus’ Airport Cloud Use Service (ACUS), airline staff can now log on to access any airline system they need for check-in and boarding. It means we’ve been able to retire 37 traditional workstations and 10 servers, replacing them with modern thin clients which are 10 times more energy efficient. It’s good for our bottom-line and for the planet to be greatly reducing our energy consumption like this.” says Wellington Airport’s Head of Technology Jeremy Burrows.
Burrows added: “Airline agents have seen an increase in speed and responsiveness with ACUS in comparison to the previous solution, and it’s easy for our team to maintain. It also provides greater flexibility to provide passenger services in different locations quickly and easily if needed. For example, if there was a natural disaster all we need is power and an internet connection to operate rather than bulky physical infrastructure.”
Sarah Samuel, senior vice president of Airport and Airline Operations, APAC, Amadeus added: “Wellington Airport needed to move to a new system extremely quickly during a period when the world faced considerable uncertainty in global hardware supply chains. The tight deadline underlines how the cloud supports more flexible passenger services, as agents can deliver an outstanding service anywhere they have an internet connection.”
As a result of the flexibility of running passenger services from the cloud, Wellington Airport is now considering the introduction of off-airport check-in and bag collection services. In Wellington’s case, this would mean agents could be present at, for example, major sporting events like the 2023 FIA Women’s World Cup to check in passengers away from the terminal, reducing the potential for queues whilst improving the passenger experience.
ACUS is an integral part of Amadeus Flow, Amadeus’ complete solution for passenger handling. Used by nearly a hundred airports across the world, ACUS better connects agents to airlines through the cloud so they can deliver an outstanding service. The fully cloud solution has ushered in a new era in passenger services with agents now offering check-in and bag drop from hotels, conference venues and cruise terminals across the world, as well as whilst roaming around airport terminals.