TransNusa made headlines when the airline with just two airbus A320 and one Comac ARJ21-700 introduced its first international route from Jakarta to Kuala Lumpur on April 14, 2023. The airline, which had to close it business operation in September 2020 due to impact of the Covid-19 pandemic on the aviation industry, started operations again after injection of new shareholders and management team in October 2022. Within six months, the airline introduced its first international route between Jakarta and Kuala Lumpur.
TransNusa Group Chief Executive Officer Bernard Francis said, “The international growth strategy combined with our domestic business operations’ approach has proven to be successful as we have reached our international Key Performance Indicator (KPI) for passengers in our first year of operations for our Jakarta-Kuala Lumpur route. Our main KPI is based on our On-Time Performance (OTP). When we re-launched TransNusa, we started from the bottom again. We had no aircraft or roadmap to follow. Everything was new because the pandemic had broken the aviation business operations boundaries. We re-created and customised our business operations and strategy model based on the post-pandemic scenario,” Datuk Bernard added.
“As such, for us, the success of our first international Jakarta-Kuala Lumpur route is a milestone and brings us great satisfaction. In the past 12 months, we have assisted in providing our services to more than 200,000 passengers and we have also maintained our three times a day frequency. In addition, as per our KPI for passengers, we have also maintained our On-Time Performance (OTP) of 94 percent,” he said, explaining that airline OTP is defined as an aircraft arrival at the gate under 15 minutes of the scheduled arrival time.
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