THAI restructures document processes with Web Manuals

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Web Manuals, which digitises manuals for the aviation industry, is working with Thai Airways International (THAI), the flag carrier in Thailand, to digitise its document management process. By switching to Web Manuals, THAI will have immediate access to all operational and safety materials on one digital platform, which can be rapidly edited and shared throughout the airline.

Dusadee Vipoosirikup, manager at THAI, says: “THAI employs a high volume of operational manuals, and our former document management system was becoming too rigid and complicated for us to work from effectively. Switching to Web Manuals’ user-friendly and flexible system has enabled us to make administrative cost-savings while optimizing regulatory compliance and flight safety. We’ve had strong support and frequent communication from the Web Manuals team, which made the onboarding process run smoothly. Since utilizing the platform, we’ve saved on staff resources and time, giving the team greater capacity to focus on other areas of business growth.”  

Emil Ahlgren, director of operations APAC, Web Manuals, says: “It is an honour for Web Manuals to have the opportunity to work with THAI, Thailand’s flagship airline. We look forward to working together to digitise the airline’s documentation process, particularly as regional recovery continues to gain momentum. The team at THAI have been amazing to collaborate with and it’s great to see how our community in Thailand is always supporting each other.”

THAI is the company’s biggest commercial airline customer in APAC. Now with more than 500 customers worldwide, Web Manuals serves more than 30 customers in APAC.


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