Thai Airways expands tech deal with Amadeus

(PHOTO: Thai Airways)

Aviation Festival AFA 728 x 90Thai Airways has renewed and expanded its distribution agreement with Amadeus to further enhance its travel retailing offerings. Amadeus travel sellers in Thailand will continue to get access to Thai Airways’ domestic content.

The carrier will also revamp its website and mobile booking channels to offer its passengers a smooth and personalised travel experience. Amadeus Reference Experience will provide a modern, responsive, and configurable user interface. Thai Airways’ website and mobile channels will be upgraded with a robust booking flow that enables travelers to switch devices all along their journey. Travelers will also be able to manage end-to-end flight bookings, check-in, and disruptions by themselves.

The carrier implemented Amadeus Travel Ready, which enables international travelers to verify their travel documents (passports and visas) within the online check-in process. This helps save time at the airport by speeding the manual document verifications at check-in, bag drop and boarding, consequently reducing queues.

To boost and optimise network revenue, Thai Airways will implement Amadeus Network Revenue Management. The carrier will benefit from this cutting-edge technology when building routes through connecting hubs, codeshares, or partnerships. Leveraging machine learning and customer choice modelling techniques, the solution enables Thai Airways to optimise pricing and availability decisions.

Finally, the airline will use the Xchange Payment Platform (XPP) from Outpayce, Amadeus’ payments business. This platform allows Thai Airways to easily accept a wide range of card and alternative payment methods from travelers. Through XPP, the carrier can accept payments globally by connecting to a wide range of specialist partners, for services like cross-border acquiring, authentication and fraud management. Thai Airways also benefits from XPP’s enhanced orchestration and analytics to continually refine its payments strategy and increase acceptance rates.


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