Sabre teams with Plan3 for disruption management; Announces deal with Capillary Technologies

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SeoulSabre announced it has signed a new agreement with automated airline disruption management solution Plan3 to enable airlines to be more proactive when disruption strikes. The new alliance will allow Plan3 to draw upon Sabre’s extensive industry reach and deep domain knowledge in airline technology to help accelerate the adoption of its service, while enabling Sabre to quickly deliver a holistic approach to passenger disruption for its airline partners. Plan3 will link via APIs and web services to augment native irregular operations and schedule change options available through an airline’s Passenger Service System (PSS).

“We’ve all seen, and many of us have experienced first-hand, increased disruption in this post-pandemic recovery era, so it’s more important than ever that airlines have an intuitive passenger disruption management tool that can enhance customer satisfaction, maximize operational efficiencies, and reduce recovery costs,” said Sveinn Akerlie of Plan3. “We’re incredibly excited to be working with Sabre to help more airlines globally optimise their approach to disruption management across the entire passenger journey.” 

Plan3 is a unique solution in the disruption management space. Utilising powerful automation, the tool enables airlines to respond to thousands of unique passenger disruptions at once. Its unique ‘issues dashboard’ allows airlines to monitor and react to the disruption status of passengers at an individual level, flagging any travelers that will experience issues due to a disruption event. Designed for the travel recovery era, with no significant upfront investment or deep system integration required to get started, Plan3 is PSS agnostic and content provider agnostic, meaning it can complement Sabre’s own ecosystems and product offerings, as well as being used by airlines on other systems. Their smart re-accommodation solution is ideal for retail-focused airlines who offer customers various ancillaries through third-party partners. Plan3 holistically looks at the customer’s entire journey to make rebooking recommendations across flight, hotel, car, and more.

Using Plan3’s ‘option creator tool’, airlines create holistic ‘option packages’ containing new flight options, as well as hotel rooms, meal vouchers, ground transportation and gift cards. Option packages are then sent to the passenger for them to make their preferred selection, directly from their personal device. The entire flow can be fully automated from templates, enabling airlines to respond to even the most complex of issues within just a few minutes.

Sabre announces agreement with Capillary Technologies
Sabre announced an agreement with Capillary Technologies, a loyalty management and customer data platform provider that delivers AI-based, cloud-native SaaS programs and solutions. Through the agreement, Sabre has incorporated the Capillary Loyalty Management solution into the Sabre platforms for airlines and hoteliers, adding Capillary’s advanced loyalty management capabilities to their comprehensive offerings. The Sabre and Capillary agreement will provide:

  • Valuable insights into customer loyalty data through real-time analytics; 
  • New opportunities for end-to-end loyalty management and incremental revenue opportunities for airlines and hoteliers; and  
  • Enhanced customer experiences across the entire traveler journey. 

For Sabre Hospitality customers, the Capillary hospitality platform will be integrated with Sabre Hospitality SynXis applications, including Central Reservations, Property Hub, Voice Agent, and Booking Engine. For airlines, Capillary’s loyalty management solution can be integrated with SabreSonic, Customer Insights, Payment, and Dynamic Rewards products.

The Capillary Technologies solution goes beyond traditional points-focused loyalty programs to enable brands across travel, and other sectors, to enhance consumer engagement through digital transformation. Using AI to interpret comprehensive data sets, Capillary Technologies provides meaningful, real-time insights into customer preferences, providing recommendations to empower airlines and hoteliers to step-up their relationships with travelers, while enhancing revenue-creation opportunities, through truly personalised interactions across all traveler touchpoints. Capillary Technologies has been named a Leader in The Forrester Wave TM : Loyalty Technology Solutions, Q1 2023 report. Capillary’s Loyalty+ has earned 5/5 for 13 of the 28 criteria evaluated by Forrester.

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