Queenstown Airport selects Elenium to improve customer experience

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https://www.interairport-southeastasia.com/en-gb/lp/exprom-2.htmlAustralian technology provider Elenium has been selected by Queenstown Airport to provide new bag drop and kiosk facilities for people travelling through the airport. Queenstown Airport is undertaking a terminal upgrade programme and wanted technology that is accessible, user-friendly and easy to implement.

Elenium designs, develops and manufactures self-service and automation technologies for the aviation sector that can reduce passenger congestion by up to 60 percent, delivering a faster and more seamless customer experience. The company’s domain experience, portfolio of solutions, development methodologies and customer-centric approach have struck a chord with global carriers and airports, fuelling significant growth in its short history.

The scope of the Elenium solution will cover six new bag-drop units and a further nine self-service kiosks by June this year, which will provide a full and fast check-in process. This is in addition to the 15 kiosks that were installed in 2019, along with full management and monitoring software that will ensure operational issues can be addressed proactively.

“We are pleased to partner with Elenium again on a technology solution to enhance customer experience at Queenstown Airport and support staff working here. We want to get passengers checked in as quickly and easily as possible and this investment will help us to achieve that,” Queenstown Airport’s Head of Infrastructure Delivery, Jo Learmonth, said.

Elenium CEO and Co-founder Aaron Hornlimann said this project represented Queenstown Airport’s commitment to modernisation and improving the customer experience. “Nobody likes waiting in queues to check in or drop bags. Queenstown Airport has shown that self-service technologies can not only help at peak times, but they can provide a better passenger experience, encouraging those visitors to come back,” said Hornlimann.

Elenium’s suite of products, VYGR (short for Voyager), is used in over 25 airports globally including Queenstown Airport, Auckland Airport, Sydney Airport, Vienna Airport, Bangalore Airport, and Avalon Airport in Australia.


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