Thai Airways extends use of NetLine tech

Lufthansa Systems announced that Thai Airways (THAI) is utilising their state-of-the-art operations control and crew management solutions, extending their use of the NetLine suite from planning to operations. Operations controllers make numerous complex decisions every day. They react to unforeseen events like weather or strike to minimise their impact, as such disruptions can cause high costs for the airline. The operations controller has to analyse several information sources within minutes to find the best solution. This becomes more challenging, especially during peak times with a high risk of disruption. The operations control system from Lufthansa Systems collects and evaluates a wide range of data, such as critical weather conditions or technical aircraft limitations, alerting the operations controllers about potentially critical situations so they can quickly initiate measures to prevent and resolve disruptions. THAI will also be using the new AI module, which generates concrete recommendations on improving operations in real-time, which is critical in this working environment. To enable the user to make an informed decision, the system provides additional information regarding the impact of the proposed solution on the overall resilience, the buffer, and the propagated delay. The smart assistant focuses on recommendations; the decision always remains with the operations controller. The smart crew management solution provides crew planners and controllers with valuable decision-making tools. Operationally feasible and cost-efficient flight crew duty plans are not only the key to smooth and commercially viable operations – they are also an important factor in air traffic safety as well as crew and customer satisfaction. “The competition in the airline industry is challenging. We aim to provide our customers with the best experience while staying profitable as an airline. With Lufthansa Systems, we have a reliable partner to assist us in optimising our crew planning and operations control,” stated Sarunpat Santivechkul, Head of THAI Airways Operations Control Centre. “Through our long-term relationship and the many solutions, we already use from Lufthansa Systems, we trust that their operations control and crew management solutions are the perfect fit for us.” “THAI implementing our operations and crew platforms, including our new AI module, is a testimony to our long tenured partnership with THAI Airways built on a foundation of high-quality service and standards we pursue at Lufthansa Systems. Our solutions are state-of-the-art and constantly being optimized together with our customers,” said David Parrish, Senior Vice President, Head of Sales and Client Management at Lufthansa Systems Asia Pacific. “We are pleased to expand our partnership with THAI.” For Editorial Inquiries Contact: Editor Matt Driskill at [email protected] For Advertising Inquiries Contact: Head of Sales Kay Rolland at [email protected]