Hong Kong’s PPG extends ALLWAYS Concierge to updated HKIA T2

Plaza Premium Group (PPG) has extended its ALLWAYS Concierge service to the newly opened Terminal 2 (T2) at Hong Kong International Airport (HKIA). Building on the success of its seven service counters in Terminal 1, established in 2022, ALLWAYS is expanding to deliver a comprehensive suite of solutions for a smoother, more seamless, and stress-free passenger journey. ALLWAYS premium services includes Limousine Service, dedicated Meet & Assist Ambassador, including one-on-one concierge service to personal requests. ALLWAYS airport passenger services support travellers at every step of the way, at T2 offerings will extend its services to Luggage Wrapping & Strapping to protect luggage, along with Porter Service for hands-free movement. Additional on-demand amenities include Wheelchair Assistance, Battery Recharge, Printing and Photocopy Services, Document Delivery, and more. “The opening of ALLWAYS at Terminal 2 represents an important step in delivering truly seamless service across Hong Kong International Airport,” said Michael Yang, Plaza Premium Group’s General Manager of Hong Kong Operations. “By extending our presence to T2, we are enhancing accessibility to personalised concierge services for all passengers, in line with HKIA’s ongoing expansion and transformation into a world-class aviation hub, as well as our vision to make travel better at every touchpoint.” Located at Landside, L7, Check-in Hall Aisle V, the ALLWAYS T2 counter mirrors the service established in Terminal 1, ensuring travellers—whether departing, arriving, or transiting—benefit from a consistent and elevated airport experience. With this expansion, ALLWAYS further strengthens its position as a leading airport concierge service provider, delivering convenience, efficiency, and comfort to modern travellers. For Editorial Inquiries Contact: Editor Matt Driskill at [email protected] For Advertising Inquiries Contact: Head of Sales Sally Passey at [email protected]