AirAsia expands facial recognition at KL

AirAsia has further expanded its facial recognition system, FACES, by integrating it with Malaysia Airports Holdings Berhad’s (Malaysia Airports) EZPaz technology at Kuala Lumpur International Airport (klia2). FACES is now available across key customer touchpoints including mobile enrolment, check-in counter,  pre-security check and boarding, for select domestic travel in the start up phase. Guests who have enrolled for FACES via the airasia Super App can now travel seamlessly from arrival at the airport, departure gate to the flight, without having to present their boarding pass after self check-in. AirAsia Malaysia CEO Riad Asmat said: “As we are back painting the skies red, it is more important than ever for AirAsia to be focusing on implementing digital innovations that take the hassle out of air travel, providing a more seamless and efficient customer experience. It is also an opportune time for our facial recognition system to take centre stage following the government’s recent announcement of face masks no longer mandatory at public places and in flight,” Asmat said. “As a digital and contactless procedure, which includes online check-in anywhere, anytime in the world with a click of a button, FACES is a definitive game-changer and a revolutionary enhancement to help restore confidence in air travel. From today, the new technology is available on selected flights from our main hub in klia2 as a start, and there are myriad of opportunities for us to expand FACES at other touchpoints such as self bag drop at the airport, payment features on our airasia Super App and many others across our airline and digital businesses.” AirAsia encourages all guests to enrol for FACES on the airasia Super App. Enrolment can be done easily with a passport or a National identification card and a one-time verification process at dedicated airport counters W15 and W16 at klia2. Alternatively, guests can also enrol for FACES at the same counters. For Editorial Inquiries Contact: Editor Matt Driskill at [email protected] For Advertising Inquiries Contact: Head of Sales Kay Rolland at [email protected]