Plaza Premium Group (PPG) announced that it will be providing airport passenger services at Hong Kong International Airport (HKIA) beginning 6 July 2022. Seventeen airport passenger services at HKIA will be operated by the group’s brand, ALLWAYS.
These services will include meet & assist, porter service, wheelchair and buggy service, unaccompanied minor or young passenger assistance, administration (facsimile, photocopy and printing), booking and inquiry, travel concierge, battery charging, limousine service, home baggage pick-up, and drop-off as well as baggage wrapping.
ALLWAYS will be hosted on PPG’s travel experience ecosystem called TECO, which will house all of ALLWAYS’s product offerings. These services are integrated into a single platform. It includes an omnichannel booking engine that enables worldwide sales and distribution, a customer engagement center with customer profiling and personalisation capabilities, service delivery platform for dispatch and real-time incident management.
In addition to the announcement, PPG had also signed its first strategic partnership with SATS HK Limited in collaboration with ALLWAYS. PPG and SATS HK Ltd signed the partnership agreement last week represented by Deputy CEO of PPG, Bora Isbulan and Chairman & Chief Executive Officer of SATS HK Ltd, Ir Ben Wong at PPG’s headquarters in the Airport Freight Forwarding Centre at Chek Lap Kok.
PPG Deputy CEO, Bora Isbulan said, “We are pleased to collaborate with SATS HK Ltd to provide our ALLWAYS offerings. This strategic partnership is important for us to provide the best airport passenger services experience and we look forward to working with more partners in the future. Together with SATS HK Ltd, we want to be able to offer a more seamless airport experience for travellers whenever they step foot in HKIA.”
Chairman and Chief Executive Officer of SATS HK Ir Ben Wong said, “We look forward to working with Plaza Premium Group as one team to provide travellers with the highest standards of airport passenger services. We trust that the partnership will be able to enhance HKIA’s status as the world’s best airport in providing world-class services and facilities.”
With more than 20 years of providing full ground handling services, SATS currently serves more than 40 international and regional airline customers.
Qatar Airways launches new premium lounge at Changi
Qatar Airways has officially opened its new premium lounge at Singapore Changi Airport at Terminal 1. The new Singapore lounge serves as the benchmark and blueprint for Qatar Airways’ future premium lounges worldwide. Featuring an ultra luxurious interior and enhanced offerings, the new premium lounge aims to narrow the gap between Business and First Class lounges.
Qatar Airways Group Chief Executive Akbar Al Baker, said: “We are thrilled to have launched our latest international Premium Lounge at Singapore Changi Airport. The lounge design is inspired by modern-day Arabic architecture, reflecting Qatar Airways’ heritage. Qatar Airways has already set the industry benchmark for business travel with our award-winning Business Class seat, Qsuite. Now, we are redefining the new standard for Business Class lounges. We want to ensure that the on-ground experience offered to our passengers is on a par with our iconic five-star airline experience. As the first Qatar Airways lounge following this design concept, it will serve as a new standard for all our Premium Lounges going forward.”
Spanning approximately 700 square metres to handle about 85 passengers, the premium lounge is available to Qatar Airways Business Class passengers offering a sophisticated environment with contemporary Arabic design elements. The grand entrance showcases Qatar Airways’ signature “Marhaba” engraved stand-stone wall with a luxurious display of fresh white Orchids. A botanical patterned wall inspired by Singapore’s affinity to horticulture and greenery is also added for a local touch. Catering to a premium culinary standard, the lounge is equipped with a full kitchen for freshly-prepared à la carte food orders on demand, on top of an existing buffet spread offering an international menu. A dedicated mixologist is also available at the centrepiece Martini Bar, offering mocktail and cocktail options to complete the five-star lounge experience.
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