Perth Airport in Western Australia has partnered with Amadeus to deliver a biometric passenger system from check-in to boarding. The airport is expanding its self-service capacity by introducing close to 100 new check-in kiosks and replacing nearly 40 traditional check-in counters with bag drop units from Amadeus. All touchpoints are equipped with Amadeus’ biometrics capabilities.
Travelers, with selected airlines, will be able to check-in and opt for biometrics at self-service kiosks. Then when dropping bag and boarding the aircraft, passports and boarding passes can remain in the passenger’s pocket. Instead, a brief face scan is all that’s needed to validate the passenger’s identity and retrieve their travel records.
Scott Woodward, Chief Operating Officer, Perth Airport said: “We know that passengers want their departure experience to be hassle free so by harnessing automation, these upgrades deliver a seamless experience for their journey. This provides both our airline partners and travelers with the flexibility they need to ensure a smooth and efficient journey for everyone.The passenger experience is paramount and with new automated technologies we can serve more passengers to a higher standard, supporting the growth of our airport.”
Sarah Samuel, Senior Vice President, Airport & Airline Operations, APAC, Amadeus added: “Using platform technology and security measures like tokenization, airports can create digital representations of a passenger’s data. Once that’s achieved, all it takes is a couple of seconds to perform a facial scan to validate the passenger at bag drop or boarding. This transformational technology is a game-changer for the industry, helping airports and airlines to serve many more passengers within the same physical terminal space, while vastly simplifying the check-in experience. Most airports can’t easily add physical capacity, but technology advances mean we can serve more passengers with existing infrastructure.”
This latest project builds on the long-term collaboration between Amadeus and Perth Airport, dating back to 2015 when Perth Airport originally installed Amadeus’ cloud-based passenger processing systems. The two organisations began experimenting with biometrics in 2022 through a series of trials, which have culminated in today’s decision to apply the technology widely across the airport.
For Editorial Inquiries Contact:
Editor Matt Driskill at matt.driskill@asianaviation.com
For Advertising Inquiries Contact:
Head of Sales Kay Rolland at kay.rolland@asianaviation.com
