Serving over 35 million passengers in 2024, Melbourne is Australia’s s busiest 24/7 curfew-free airport with one international and three domestic terminals under one roof. As part of the airport’s drive to provide a seamless experience for travelers, the airport will install more than 70 next-generation Seamless Bag Drop S7 Air and S7 Air Hybrid units from Amadeus.
Passengers at Melbourne Airport will benefit from a unique side-loading design that makes it easier to load bags and manoeuvre large items like wheelchairs, pushchairs and trollies, Amadeus claims. “The latest advances in self-service mean the new bag drops can automatically detect incorrectly positioned bags or bags that require a tub when loading, reducing manual intervention and improving the experience for passengers,” Amadeus said.
Introducing the new Seamless Bag Drop units means Melbourne Airport will make optimal use of terminal space, increase its check-in capacity, and reduce queues by empowering passengers to complete the entire bag drop process autonomously using the very latest in self-service innovation. With roughly half of the new units able to operate in hybrid mode, the airport has the option to switch between agent-staffed and fully autonomous bag drop as needed.
Jim Parashos, Chief of Aviation, Melbourne Airport said: “We’re proud to be the first airport in Australia to introduce Amadeus’ latest and most advanced bag drop technology which will make it easier and quicker for passengers to check-in their bags. Accessibility is a key focus for us as an airport and these machines will make it easier for passengers with accessibility needs to check-in thanks to the latest audio and visual interfaces.”
Sarah Samuel, Senior Vice President, AirOps, Asia Pacific, Amadeus said: “We’re proud to be working so closely with the team at Melbourne Airport as they transform self-service for passengers and roll-out a new seamless bag drop experience. The Seamless Bag Drop S7 Air is our most advanced self-serve bag drop technology, which empowers every type of passenger, and particularly those who require special assistance, to try self-service. We’re excited to bring this innovation to travelers at Melbourne.”
The Seamless Bag Drop Series 7 is designed to support passengers that typically require special assistance, according to Amadeus. The side loading design is said to make it easier to perform self-serve bag drop from a wheelchair, and the interface is designed with the latest in accessibility best practice, including audio and visual interfaces. Amadeus technology has been deployed by several Australian airports over recent months, including capabilities supporting the country’s first fully biometric departure process.
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