Malaysia airports signs SITA deal on digital opportunities

Malaysian Prime Minister Mahathir Mohamad, trying SITA Smart Path at KLIA’s 21st anniversary celebration.

Malaysia airports signs SITA deal on digital opportunities

Malaysian Prime Minister Mahathir Mohamad tested new biometric passenger processing systems at the KLIA main terminal as part of its 21st anniversary celebration held recently. SITA, the global IT provider to the air transport industry, and Malaysia Airports have signed a Memorandum of Understanding (MOU) for exploring joint opportunities and collaborative innovation for Malaysia Airport’s digital initiatives.

As part of the celebrations, SITA’s Smart Path was showcased. It uses facial biometric ID management technology to automate the travel journey from check-in to boarding. Once registered, travellers need to only have their faces scanned without having to produce documents at every stage of their journey. The technology is designed to integrate into existing airport and airline infrastructure, including standard common-use systems, check-in kiosks, self-service gates for secure access, and boarding.

Sumesh Patel, SITA’s president for Asia-Pacific: “We are honoured to be a long-term strategic partner of Malaysia Airports and pleased to showcase Smart Path and embark on a collaborative innovation initiative at KL International Airport. We look forward to the next project with Malaysia Airports as we work together to constantly seek ways to enhance service levels and elevate the customer experience at the airport.”

Malaysia’s air passenger traffic is set to grow 4.9 percent in 2019, up from 2.5 percent last year.


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