Jet Aviation announced that it has introduced a new, fully integrated digital flight operations environment for its EMEA and APAC fleets. Based on a customised digital flight control center, the new system enables seamless, real-time, information sharing between operational teams, crew, and customers, to increase efficiency and ensure seamless data access.
Information related to flight planning, aircraft updates and airworthiness, crew availability, training, the paperless electronic flight bag, and more, across over 15 systems, is automatically collated, input and made available in one centralised operations control center, eliminating manual entry and tracking. Any updates are instantly communicated to the relevant teams without reliance on email, and to customers and crew who can log in online or via mobile to track trip status in real-time.
“Our promise is to make aircraft ownership effortless, and a key part of this is our ongoing journey toward innovative technology solutions in service of a seamless customer experience,” says Niclas von Planta, vice president flight services EMEA. “This new integrated solution streamlines the flight planning process, enabling our teams to access and share data instantly with one another and the customer. It is an incredibly exciting development, and I look forward to continuing to enhance the system to provide even more integrated options for our customers in the future.”
“In such a diverse region, every customer has different needs and requirements,” adds Cheryl Alejandro, vice president flight services APAC. “We are committed to understanding these differences and tailoring our approach to a specific operation. As our customers experience more and more digitisation in other areas of their lives, they expect the same from their flight teams. The introduction of this bespoke, integrated platform, not only enables our teams to provide an even more efficient and personalised service to our customers, it makes that same information easily and quickly available to customers and crew, as and when they need it.”
The flight operations platform is built on a customised LEON SOFTWARE flight operations management system, powered by bespoke digital integrations, which Jet Aviation implemented into its EMEA and APAC flight services operations in December 2024.
Jet Aviation operates a fleet of some 70 aircraft in EMEA, with six new aircraft year-to-date, including an Airbus A330, Airbus 319neo, and two Gulfstream G700s. The company also operates some 30 aircraft in APAC, as part of a global managed fleet of some 300 aircraft.
Jet Aviation completes renovation of Rotterdam FBO
Jet Aviation announced that it has completed a full renovation of its FBO in Rotterdam, the Netherlands. The project included an extensive remodel and redesign of all customer and crew areas and the adoption of additional sustainable practices. The FBO has been remodelled to align with Jet Aviation’s brand standards and optimise space to ensure an effortless and efficient customer experience at all times. Building utilities have also been upgraded in partnership with Rotterdam The Hague Airport and Schiphol Real Estate for increased energy efficiency, including the installation of a heat pump, which minimises gas consumption, an adjustable and more efficient climate control system, and updated dimmable LED lighting. To further enhance energy efficiency, a thicker insulation layer has been incorporated into the roof, supporting performance of the new heat pump and optimising the indoor climate.
Inside the FBO, two modern, bright passenger lounges feature entirely new furnishings, new conference facilities, and upgraded amenities including a buffet area. The larger lounge has also been extended by an additional 15 square meters and can be used either as one area, or divided to provide privacy for smaller groups. A customer desk has been added adjacent to the main entry and exit doors, and in sight of the ramp, providing an immediate welcome for customers, however they arrive at the FBO.
In addition, a new 40 square-metre crew lounge provides a space for pilots and crew to relax, while a new shower room is available for customers or crew in between flights. The existing kitchen and working areas have been relocated and redesigned to facilitate a more streamlined and comfortable experience.
“We are dedicated to providing an effortless, elevated customer experience across our network,” says Joao Martins, vice president FBO operations Europe. “This is not just in our FBO services, but also in the environments that we provide for our customers. Building on our recent renovations across our European network, the new-look Rotterdam facility is part of bringing this to life, integrating our design standards and commitments to sustainability to ensure a seamless and elegant journey through the FBO.”
Rotterdam joined the Jet Aviation network in 2018 and features a wide range of ground handling services for passengers, aircraft and crew. The facility supports local recycling initiatives and introduced electric ground service equipment in 2023, followed by on-site Sustainable Aviation Fuel in 2024.
“The new design has been specifically conceived with the needs of our customers in Rotterdam in mind,” says Ricardo Paiva, senior director site operations. “The redesign introduces a calm, refined aesthetic in all areas, with spaces carefully thought-out and remodelled to efficiently meet the requirements of passengers, crew, and the operations team as they move through and utilise the FBO. We are also very happy to work with Schiphol Real Estate to include more energy efficient utilities, building on our commitment to adopting more sustainable practices across our operation. I would like to thank everyone who worked to bring this vision to life, including our FBO and real estate teams, and our valued facility and airport partners.”
For Editorial Inquiries Contact:
Editor Matt Driskill at matt.driskill@asianaviation.com
For Advertising Inquiries Contact:
Head of Sales Kay Rolland at kay.rolland@asianaviation.com
