Low-cost carrier HK Express announced it is currently reviewing its 2023 flight schedule in order to “provide customers with a more transparent outlook of its flight arrangement next year”. As a result, the airline said, some HK Express flights from 15 January 2023 onward will be rescheduled or cancelled.
“We are notifying affected customers via SMS and/or email to offer them with alternative options, including alternative flights at no extra cost. Affected customers will also be given the option for full refunds. HK Express sincerely apologises for the disruption this has caused to customers who have been affected,” the airline said.
Customers affected are eligible for full refunds as one of four alternatives offered, the airline said on Saturday, days after it was embroiled in a furore about prices of tickets already bought by travellers plunging by up to 60 percent. Other alternatives for customers are sticking to the same route on other available dates, choosing another destination with a payment for the price difference, or having a refund in the form of cash vouchers for future air tickets with some rebates.
The cancellations came less than 10 days after the low-cost carrier had announced it would add more than 400 flights in the next three months to popular destinations such as Tokyo, Osaka, Fukuoka, Bangkok and Singapore, amid the long-awaited easing of tough travel curbs, according to Hong Kong media reports.
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