HAECO Group has recently leveraged its new remote inspection technology to complete the on-wing modification of nacelles in close collaboration with an original equipment manufacturer (OEM). The modification was conducted by Base Maintenance’s 24/7 On-wing Structure Support (OSS) team at HAECO Hong Kong’s maintenance hangar in Chek Lap Kok. Both the airline customer and the OEM expressed complete satisfaction with the work performed, which represented the culmination of months of preparation and teamwork involving multiple parties.
The circumstances presented by the COVID-19 pandemic revealed the increasing importance of digital innovation. Turning a challenging situation into an opportunity, the OSS team introduced remote digital inspection to ensure a seamless live collaborative environment between the Hong Kong-based HAECO maintenance team and the OEM technical support teams based in Singapore and the United States.
HAECO’s remote inspection system includes voice-controlled goggles (a hands-free device equipped with a camera and screen, approved for use in hazardous environments) paired with a communication interface that can be accessed from any computer or mobile device. This software allows each party connected to the system to see through the mechanic’s eyes at any time to ensure their work meets expected safety and quality standards. With their hands-free smart glasses, mechanics or inspectors can also follow digital workflows in the field, take inspection pictures, share files and capture field data.
Remote inspections also allow real-time clarification of technical questions with remote experts (OEM and customer) through live streaming, significantly enhancing inspection efficiency and aiding on-time delivery.