GE Aviation celebrates 15th anniversary of China Global Fleet Support centre

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GE Aviation
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Bose-2GE Aviation recently celebrated the 15th anniversary of its global Fleet Support centre in Shanghai, China. GE Aviation’s Fleet Support provides aircraft engine operators around-the-clock service with two global support centres—one site in Greater Cincinnati, Ohio, and the site that opened in Shanghai in 2006. The teams at both locations work together to offer 24/7 customer service and product support for an installed base of more than 37,000 commercial aircraft engines manufactured by GE and its partners.

GE Aviation established the Fleet Support centre in Shanghai to support China’s growing civil aviation industry and respond to the demand for localised support services for China customers. Weiming Xiang, president of GE China and GE Aviation Greater China, said: “The Fleet Support centre is the first of its kind support center set up in China by global engine or aircraft manufacturers. Since its establishment 15 years ago, its scope has also been upgraded from ‘in China, for China,’ to ‘in China, for the globe,’ growing from initially supporting about 3,000 engines operating in China to more than 37,000 engines in the world today. Our Fleet Support center stands behind every flight powered by GE and its partners’ engines to drive operational stability for airline customers.”

The global Fleet Support centre provides uninterrupted support for GE and its partners’ engines once they enter into service, including quick response to technical problems, emergency support for engine spare parts, collection and monitoring of real-time data, establishment of physical and mathematical models for analysis of engine health status, and customised fleet management solutions.

Over the years, the Shanghai Fleet Support centre has also carried out many cooperation and training activities for airlines and provided bilingual training on remote diagnostics for customers in China and Asia-Pacific regions. Up to now, more than 1,000 professional personnel have received the training.

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