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3rd Customer Experience Management for Airports Summit 2020

February 4, 2020 @ 9:00 am - February 7, 2020 @ 5:00 pm

3rd-customer-experience-management-for-airports-summit-2020

3rd Customer Experience Management for Airports Summit 2020

ELEVATE YOUR AIRPORT CUSTOMER EXPERIENCE TO A WHOLE NEW LEVEL!

Customer Experience Management has been crucial for Airports in today’s hyper competitive and hyper connected global marketplace. A customer’s current airport experience involves uncomfortable crowding lengthy queues, repetitive and redundant processes, misdirected baggage and a lack of communication and personalization. This is often compounded by frequent aircraft delays and missed connections which not only add to the negative customer experience, but cost airports a huge sum annually.

There are numerous areas of opportunity for improvement in the day-of-travel and airport journey today, tomorrow and in the future. Plus the fact that customers (passengers/airlines/or just those visiting) are getting more and more demanding in the level of customer experience they expect, airports globally are placing greater emphasis on ensuring the experience is great and consistent throughout any customer’s journey/lifecycle to, within and away from the airport.

Taking place from 4 – 7 February 2020 in Singapore, the 3rd Customer Experience Management for Airports Summit 2020 will be Asia’s premier networking and learning platform for Airport Operators & Aviation Authorities to discuss and share insightful experiences on enhancing & transforming customer/passenger experience to the next level of excellence.

For more information, please visit our website or email us at enquiry@equip-global.com now!

Details

Start:
February 4, 2020 @ 9:00 am
End:
February 7, 2020 @ 5:00 pm
Event Tags:
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Website:
https://www.equip-global.com/3rd-customer-experience-management-for-airports-summit-2020

Organiser

Equip Global
Phone:
63 76 09 08 Contact:- Steven
Email:
enquiry@equip-global.com
View Organiser Website

Venue

Furama Riverfront Hotel
405 Havelock Rd
Singapore, 169633 Singapore
+ Google Map
Phone:
+65 6376 0809
View Venue Website

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