Elenium Automation announced it has been selected by Airport Development Group, owners and operators of Darwin International Airport (DIA), to deploy the VYGR (short for Voyager) end-to-end self-service passenger solution. DIA is one of Australia’s 10 busiest airports serving as an important gateway. To date, DIA has used traditional, agent-assisted passenger check-in and baggage acceptance. By implementing Elenium’s self-service technology, DIA will provide a faster, safer, and more efficient journey for passengers and enable ground staff to give more focussed assistance to those who need it.
The scope of the Elenium solution at DIA includes 30 portable kiosks to provide a full and fast check-in process, all of which can be easily moved for greater operational flexibility and utility, as well as 23 bag drops, six of which can also function as agent-assist and rework stations. Elenium’s bag drop uses cameras that digitally zoom and focus to find the bag tag barcode. Bag tags are read in 70 milliseconds irrespective of bag placement, at a 97 percent first time read rate, the company claims. VYGR is powered by cloud computing so the airports of all sizes can use the technology, without investing in complex IT infrastructure to deploy self-service.
Elenium will also supply operations and monitoring software to ensure operational issues can be addressed proactively. Elenium’s Flight Deck platform optimises operational support by providing a live view of the status of all hardware devices, enabling quick resolutions, leading to better customer experience outcomes and greater operational efficiency. All Elenium’s kiosks and bag drops can operate in touch-less mode and are delivered with biometric-ready capability.
Airport Development Group Executive General Manager Operations, Rob Porter said: “DIA’s future growth strategy requires faster, easier and more efficient passenger processing that works with our airline partners to streamline the check-in experience. Elenium’s innovative technology will help us to create a seamless curb-to-gate journey for our passengers. We look forward to growing our reputation as one of Australia’s best airports and a favourite travel destination in the years to come.”