Japanese freight forwarders can search, compare, book and track air cargo capacity using cargo.one. The launch is the latest step in the expansion in Asia Pacific of the marketplace for digital air cargo bookings. Japanese users are offered capacity from ANA Cargo, Lufthansa Cargo and Finnair Cargo, with many more airlines to be added in the coming weeks. Cargo.one is the solution of choice for thousands of forwarders worldwide, and has earned an industry-leading NPS score. Cargo.one is available in Japanese language and is free of charge for freight forwarders of all sizes.
Japanese industries are in the process of extensive digital transformation (DX) efforts, with the aim to improve business processes and customer experiences using technology. Among others, the freight forwarding industry has much to gain from reimagining operations for the digital age – for example by using digital booking to replace slow, asynchronous communication, and increasing productivity with saved time and better access to supply.
Cargo.one is a strong example of a free technology with valuable DX benefits – forwarders can typically cut the amount of time needed for planning and booking air cargo shipments by 50 percent using the platform. Within a few clicks, users gain full real-time visibility of all relevant airlines, routes and rates, and instantly bookable offers and confirmation, all completed in less than one minute.
Moritz Claussen, founder and co-CEO of cargo.one, said “Together with many of the most important air cargo airlines, we now offer every Japanese freight forwarder the chance to modernize operations with easy and efficient bookings online. Japanese customers can expect cargo.one to help them rapidly raise performance, strengthen competitiveness and enhance their digital customer experiences.”
Since 2020, ANA Cargo has enjoyed much success selling its freight capacity to forwarders on cargo.one. Ken Wakiya, executive vice president Global Cargo Marketing & Sales at ANA Cargo, said “We are excited to launch our digital booking channel in our home market with cargo.one, and continue improving the experience of our valued customers through Digital Transformation. Our partnership is a clear example of how DX can improve processes in air cargo, and accelerating it is ANA Cargo’s top priority in the short and the mid-long term. Leveraging the experience gained from Europe and North America, our team has received the first cargo.one bookings from Japanese forwarders, for which the process has been efficient and seamless. As partners, we share high expectations for end to end customer service and, as a leading airline group in the country, we are happy that our Japanese customers now have one more option to book.”
The launch further signals cargo.one’s strong commitment to the Asia Pacific region, following exclusive partnerships with ANA Cargo, Singapore Airlines Cargo and MASKargo, as well as Nippon Cargo Airlines. To strengthen its collaborations with Japanese freight forwarders, cargo.one recently opened a Tokyo office and appointed Yoichi Mizuno as country manager, Japan.
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