Bombardier and Signature Flight Support announced they have signed a Memorandum of Understanding (MoU) to create a suite of new services that will transform the service experience for their customers. The first area of collaboration, announced earlier this year, designates Signature Flight Support as the preferred concierge service provider at Bombardier service centres in the U.S. and Europe.
Currently operating in Tucson, AZ, Hartford CT, Fort Lauderdale, FL, Dallas, TX and Wichita, KS, in the United States, and with London-Biggin Hill in the United Kingdom to follow, this commitment will provide customers with maintenance services and amenities. Bombardier customers will now receive turnkey access to a selection of concierge services emblematic of the Signature brand.
The agreement enhances the service experience for customers as Bombardier’s Mobile Response Team (MRT) and associated capabilities, including the OEM’s personnel, vehicles, and parts, will be available at various Signature sites across the U.S. and Europe. This will ensure customers have quick access to OEM service capabilities for maintenance events and other critical aircraft needs, saving time and maximising their assets’ value. Both organisations envision to further evolve this initiative through jointly collaborated response to AOG events and faster access for Bombardier MRT personnel airside for maintenance events.
“Bombardier business jet customers demand and expect the highest level of sophistication and service reliability, and this milestone agreement with Signature Flight Support delivers the turn-key, white-glove service experience our customers deserve,” said Jean-Christophe Gallagher, executive vice president, Services and Support, and Corporate Strategy, Bombardier. “Signature Flight Support is one of the most respected companies in business aviation and we are proud to be working in tandem to create new products and services for our customers, further solidifying Bombardier as the aftermarket leader in business aviation.”
Bombardier and Signature Flight Support will also work to increase environmental awareness and responsibility throughout the business aviation industry by concentrating on the development and accessibility of Sustainable Aviation Fuel (SAF) through the Signature Renew program. Bombardier is committed to helping promote the increased availability and use of SAF throughout the industry and this agreement provides a foundation to collaborate on expanding access and reducing cost for traditional Jet A alternatives.
Collins Aerospace named PSP for connectivity
Bombardier announced that it has named Collins Aerospace as its Preferred Service Provider (PSP) for fleet-wide connectivity services. Collins Aerospace will power Bombardier customers’ cockpit and cabin connectivity needs, including providing a streamlined customer experience from sign up to training, operations and troubleshooting. With this new agreement, customers who choose to subscribe to Collins’ ARINCDirect flight deck and cabin connectivity services, can view and manage their connectivity subscriptions through ARINCDirect digital tools, which will be integrated into Bombardier’s digital platform for a seamless, connected aircraft experience. Bombardier customers and operators will also benefit from comprehensive year-round, on-site connectivity support from ARINCDirect representatives at Bombardier’s service facilities.