Australian regional carrier Rex (Regional Express) and a number of its subsidiaries have entered voluntary administration, the group announced. Samuel Freeman, Justin Walsh and Adam Nikitins of Ernst & Young Australia (EY Australia) have been appointed Joint and Several Voluntary Administrators by the Rex Group’s respective Boards of Directors.
Regional Saab 340 flights are currently unaffected by the administration and will continue to operate. Prepaid ticket holders will continue to have their tickets honoured by the Rex Group on regional routes. Domestic 737 services grounded with Virgin Australia offering impacted Rex passengers free of charge rebooking.
Flights between major airports have been cancelled, with the Rex Group’s domestic fleet of Boeing 737 aircraft all grounded. Affected customers are being contacted directly by Rex. Virgin Australia has made an offer for Rex customers with an existing ticket on a flight cancelled due to the administration process the opportunity to transfer their ticket free of charge to 13 overlapping Virgin Australia services. Eligible Rex customers who wish to take up Virgin Australia’s rebooking offer, must contact the Virgin Australia Guest Contact Centre by Wednesday 14 August 2024. Eligible customers will be re-accommodated on Virgin Australia flights as close as practicable to their original time of travel. Holders of affected tickets should not come to the airport until they have rebooked their flights.
Rex and Virgin Australia are also exploring opportunities to support regional customers, which include Virgin Australia selling Rex’s regional services through codeshare or interline arrangements, and making Velocity Frequent Flyer benefits available to Rex’s regional customers.
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