AirlineRatings.com names top airlines

Asia-Pacific carriers feature prominently in the list of top airlines around the world.

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The best 20 airlines in the world have been ranked and named by AirlineRatings.com, a safety and product rating website. Air New Zealand took top honours, beating out Singapore Airlines, last year’s winner, ANA, Qantas and Cathay Pacific. “Air New Zealand is being honoured for the sixth time for its record-breaking performance, multi-award-winning in-flight innovations, operational safety, environmental leadership and motivation of its staff. These factors have stamped the airline as a clear industry leader,” AirlineRatings.com said in announcing their latest winners.

To be named in the top 20 airlines must achieve a seven-star safety rating and demonstrate leadership in innovation for passenger comfort. The editors of AirlineRatings.com look for a consistent level of service, innovation and staff engagement from each major contender. According to Airlineratings.com editor-in-chief Geoffrey Thomas, “we are looking for leadership and airlines that innovate to make a real difference to the passenger experience particularly in Economy Class. In our evaluation, we also consider the audited feedback from passengers on our website.”

L to R: AirlineRatings.com’s editor and Asia-Pacific bureau chief Stephen Creedy, Air New Zealand chairman Dame Therese Walsh and Air New Zealand acting CEO Jeff McDowall. (PHOTO: via Air New Zealand)

Air New Zealand’s acting CEO, Jeff McDowall, says the airline is honoured to take out AirlineRatings.com’s top award for a record sixth time. “Our 12,500 employees both on the ground and in the air are committed to offering the best travel experience on the 17 million customer journeys we facilitate every year, so it’s fantastic to have these efforts recognised by such an esteemed global judging panel. We’d also like to thank our customers for their ongoing loyalty to Air New Zealand. While we are extremely proud to receive this award, 2020 marks Air New Zealand’s 80th year and we are focused on delivering some great new initiatives, as well as launching our non-stop Auckland-New York service in late October.”

The list developed by the website ranked the top airlines as:

  1. Air New Zealand
  2. Singapore Airlines
  3. All Nippon Airways
  4. Qantas
  5. Cathay Pacific
  6. Emirates
  7. Virgin Atlantic
  8. EVA Air
  9. Qatar Airways
  10. Virgin Australia
  11. Lufthansa
  12. Finnair
  13. Japan Airlines
  14. KLM
  15. Korean Airlines
  16. Hawaiian Airlines
  17. British Airways
  18. Alaska Airlines
  19. Delta Air Lines
  20. Etihad Airways
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Asian Aviation
Matthew Driskill is the Editor of Asian Aviation and is based in Cambodia. He has been an Asia-based journalist and content producer since 1990 for outlets including Reuters and the International Herald Tribune/New York Times and is a former president of the Foreign Correspondents Club of Hong Kong. He frequently appears on international broadcast outlets like CNN, Al Jazeera and the BBC and has taught journalism at Hong Kong University and the American University of Paris. Driskill has received awards from the Associated Press for Investigative Reporting and Business Writing and in 1989 was named the John J. McCloy Fellow by the Graduate School of Journalism at Columbia University in New York where he earned his Master's Degree.

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