AirAsia announced it would be upgrading its reservation and passenger-processing systems between 23 November 24 November, calling the upgrade is part of its continuous effort to provide guests with an enhanced online experience. But the airline also warned passengers could see disruptions if the new system causes problems.
“While the airline expects a smooth transition, AirAsia guests are advised that they may face service disruptions during the system upgrade. These include self check-in online via the airasia Super App and website, flight bookings on airasia Super App and website, as well as airasia rewards redemption,” the airline said.
The system upgrade will also impact ground operations, and affect availability of the check-in and baggage drop services at all airports where AirAsia operates. All relevant staff and processes will be deployed to assist guests on the ground should the upgrading exercise incur any service disruption or take longer than scheduled.
All other services on the airasia Super App and website, namely airasia ride, airasia food, hotels, and airasia Travelmall will not be affected and will be available as usual.
Affected guests travelling during the upgrade timeframe will be notified of this exercise through email and SMS. It is recommended that guests update their contact details to ensure they receive the latest notifications on the status of their AirAsia flights.
The airline said travellers flying with AirAsia are strongly encouraged to perform self check-in online via the airasia Super App and website – available from 14 days prior to departure for all flights and arrive at the airport at least four hours prior to their departure time for a smooth and seamless journey. Guests are also highly advised to use the e-boarding pass where it’s available.
“AirAsia sincerely apologises for any inconveniences caused by this system improvement and seeks to minimise any disruption for guests travelling during that period.”