Air India will start non-stop service between New Delhi and Ho Chi Minh City (SGN), Vietnam starting 1 June 2024. Using its two-class configured Airbus A320neo aircraft, Air India will operate on the new route five days a week.
“The new route will further strengthen Air India’s network of destinations in Southeast Asia, offer a new flight option to an increasing number of travellers between India and Vietnam, and open new connections for Vietnamese travellers to access Air India’s global route network. The new service will also enable convenient one-stop connections to Vietnam via Delhi for travellers from the U.S., Canada, UK, and Europe,” Air India said in a press statement.
Currently, Air India flies non-stop between India and four points in Southeast Asia, namely Singapore, Bangkok and Phuket (Thailand), and Yangon (Myanmar).
Air India mobile app wins Stevie Award
Air India has won top honours for its mobile app in the 11th annual Asia-Pacific Stevie Awards announced recently. The innovative and customer-friendly Air India mobile app offering seamless guest experience bagged the Gold Stevie award for Innovation in General Utility Apps across the Asia Pacific region.
Air India is the first airline from India to receive this honour. Nicknamed the Stevies for the Greek word for “crowned,” the Stevie Awards are widely considered to be the world’s premier business awards, conferring recognition for achievement in diverse business related programs. More than 1,000 nominations from organisations across the Asia-Pacific region were considered this year across various categories.
After its acquisition by the Tata Group, Air India has completely revamped its mobile app, with a dedicated focus on guest experience. A host of innovative features that help reassure guests and provide timely information in an easy-to-consume fashion have been added, along with an overhaul of its design by Air India’s in-house teams in Kochi and Silicon Valley.
These features include a dynamic splash screen with information most relevant to customers, easy-to-access information about upcoming trips, including the dining menu onboard, timely notifications, intuitive loyalty portal, a world-leading GenAI virtual assistant and a pioneering ‘flight status’ feature that even provides information about the incoming aircraft for the flight. Other features like an easy-to-use baggage tracking capability and comprehensive computer-vision capabilities are in the pipeline. The app has garnered diverse praise from its users in the app stores and has a stellar 4.7 rating in the Apple iOS app store in India, which is the best rating of any airline from India and is among the best global airlines in their home markets.
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