Airports in Asia-Pacific and the Middle East regions are setting new benchmarks in passenger experience. Thirty-five airports out of a total 95 airports globally were recognised in the prestigious 2024 Airport Service Quality (ASQ) Awards by Airports Council International (ACI). Collectively, airports in the region won 68 awards, across categories. The awards highlight the region’s commitment to delivering world-class airport experiences amid rapid passenger growth.
The ASQ Awards, announced in partnership with the leading travel technology company, Amadeus, stands out as the preeminent airport customer experience measurement and benchmarking programme globally. The ASQ Awards are based on the aviation industry’s most comprehensive and trusted global measurement program for airport experience. This unique program gathers real-time feedback from travelers through live surveys at airports worldwide. Its rigorous methodology ensures accurate representation of a diverse range of passenger experiences, making it the only survey that enables fair airport comparisons.
This year, 10 airports from Indonesia won awards across categories, while eight airports China and seven from India were recognised for service excellence. Other awards were assigned to airports in South Korea, Singapore, Malaysia and the Philippines, In the Middle East, six airports were recognised, including two from Oman and one from KSA, Jordan, Bahrain and Abu Dhabi.
Stefano Baronci, Director General, ACI Asia-Pacific & Middle East, said: “As air traffic in Asia-Pacific and Middle East combined is expected to triple from 3.9 billion to almost 11 billion passengers over the next two decades, ensuring a seamless and enjoyable journey is paramount. The fact that 36% of the total awards have been assigned to airports on our Region is testament that airports in Asia-Pacific and Middle East are turning challenges into opportunities by embracing digital transformation, investing in infrastructure, and prioritising service excellence. Congratulations to all the winning airports.”
| Winning Airports (Asia-Pacific) | Awards |
|---|---|
| Zhangjiakou Airport (ZQZ) |
|
| Pattimura International Airport (AMQ) |
|
| Kannur International Airport (CNN) |
|
| S M Badaruddin II Airport (PLM) |
|
| Supadio Airport (PNK) |
|
| Achmad Yani International Airport (SRG) |
*DG Roll of Execellence |
| Yogyakarta International Airport (YIA) |
|
| Langkawi International Airport (LGK) |
|
| Chandigarh Airport (IXC) |
|
| Balikpapan Airport SAMS Sepinggan (BPN) |
|
| Cebu International Airport (CEB) |
|
| Zhengding International Airport (SJW) |
|
| Surabaya Airport Juanda (SUB) |
*DG Roll of Execellence |
| Makassar Airport Sultan Hasanuddin (UPG) |
|
| Haikou Meilan International Airport (HAK) |
|
| Rajiv Gandhi International Airport (HYD) |
|
| Bali Airport I Gusti Ngurah Rai (DPS) |
|
| Beijing Daxing International Airport (PKX) |
*DG Roll of Execellence |
| Qingdao International Airport (TAO) |
|
| Chhatrapati Shivaji Maharaj International Airport (BOM) |
|
| Baiyun International Airport (CAN) |
|
| Soekarno-Hatta International Airport (CGK) |
|
| Indira Gandhi International Airport (DEL) |
|
| Incheon International Airport (ICN) |
|
| Pudong International Airport (PVG) |
|
| Changi Airport (SIN) |
|
| Bao’an International Airport (SZX) |
|
| Kempegowda International Airport (BLR) |
|
| Mangaluru International Airport (IXE) |
|
| Winning Airports (Middle East) | Awards |
|---|---|
| Salalah Airport (SLL) |
|
| Nejran International Airport (EAM) |
|
| Muscat International Airport (MCT) |
|
| Queen Alia International Airport (AMM) |
|
| Bahrain International Airport (BAH) |
|
| Zayed International Airport – Terminal A (AUH) |
|
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